Returns & Exchanges
We want you to love your Ellis Brooklyn fragrance as much as we do, which is why we offer a 30-day return window for products in their original packaging. Please note that discovery sets and individual samples are final sale and cannot be returned.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Prepare the Package
Securely pack your items in the original shipping box and attach the prepaid return shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location. We recommend obtaining a receipt for your tracking records.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing